Return & Refund Policy
Brand new products purchased directly from www.speedybee.com can be returned within 21 days after receiving the goods. After our confirmation and approval, the customer will send the product back and provide the tracking information, then a refund can be made. The customer is responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to China. Return requests will NOT be accepted beyond 21 days. If the product has been opened, used, or damaged, it will not be accepted to be returned.
1. The SpeedyBee warranty only covers manufacturer defects within 30 days from the date of delivery.
2. Within 30 days after you receive the goods, if you find any quality defects, please contact us by emailing firstname.lastname@example.org, and provide clear product photos and order screenshots (including date), after we confirm that it is a quality issue, we will ship you a brand new replacement. You will not be charged any fees.
3. The warranty does not cover damage caused by crashes, improper operation by the user, physical damage during assembly/disassembly, normal wear and tear, voltage beyond the normal input range, improper soldering, reverse battery polarity, water damage, unauthorized modifications, etc.
4. For a damaged product that is not covered by the warranty, you can choose to send it back to us(Shenzhen, China) for repair, but you will bear the shipping cost and repair cost. Final repair costs need to be determined by SpeedyBee engineers. SpeedyBee is only responsible for shipping it back after repairs.
5. For a damaged product that is not covered by the warranty, if the cost of sending it back is too high, we will also try our best to help, such as providing you with a coupon within 20-30%(depending on the actual situation) to buy a new product.
6. If you have any product issues, please send an email to email@example.com. In order to provide you with more efficient services, please provide order screenshots (including date), clear product photos, and a problem demonstration video in the email.
7. If you have any questions about app usage or product usage, except for emailing us, you could also join our Facebook group and get answers from other SpeedyBee pilots around the world.